Our Commitment
At Agent Ai, security is foundational to everything we build. We employ industry-leading practices to protect your data, infrastructure, and applications.
Certifications and Compliance
We maintain the following certifications:
- SOC 2 Type II — Annually audited by an independent third party
- GDPR Compliant — Full compliance with EU data protection regulations
- CCPA Compliant — California Consumer Privacy Act compliance
- HIPAA Ready — Available for healthcare customers (Enterprise plan)
Infrastructure Security
Cloud Infrastructure
Our services are hosted on AWS in geographically distributed data centers with:
- 99.99% uptime SLA
- Automatic failover and disaster recovery
- 24/7 monitoring and incident response
- DDoS protection via AWS Shield
Network Security
- All traffic encrypted with TLS 1.3
- Web Application Firewall (WAF) protection
- Network segmentation and least-privilege access
- Regular vulnerability scanning
Data Protection
Encryption
- In transit: TLS 1.3 with perfect forward secrecy
- At rest: AES-256 encryption for all stored data
- Key management: AWS KMS with automatic rotation
- Backups: Encrypted and stored in separate regions
Data Isolation
Each customer's data is logically isolated using row-level security and tenant identifiers, preventing any cross-customer access.
Access Controls
Authentication
- Multi-factor authentication (MFA) available for all accounts
- SSO/SAML integration with major identity providers
- Strong password requirements
- Automatic session timeouts
Authorization
- Role-based access control (RBAC)
- Principle of least privilege
- Granular permission controls
- Audit logs for all access events
Employee Security
All Agent Ai employees:
- Pass background checks before hiring
- Complete annual security training
- Sign confidentiality agreements
- Use hardware security keys for production access
- Follow strict access review processes
Incident Response
We maintain a comprehensive incident response plan:
- Detection — 24/7 monitoring and alerting
- Response — On-call team responds within 15 minutes
- Containment — Isolate and mitigate impact
- Investigation — Root cause analysis
- Notification — Affected customers notified within 72 hours
- Remediation — Implement preventive measures
Vulnerability Disclosure
We welcome reports of security vulnerabilities. Please email security@default.com with details.
We commit to:
- Acknowledging your report within 24 hours
- Investigating and responding within 5 business days
- Crediting researchers (with permission) in our hall of fame
Bug Bounty Program
We run a private bug bounty program through HackerOne. Contact security@default.com to request an invitation.
Compliance Documents
Available upon request:
- SOC 2 Type II report
- Penetration testing summary
- Security questionnaire (CAIQ)
- Data Processing Agreement (DPA)
- Business Associate Agreement (BAA) for HIPAA customers
Status and Transparency
- Real-time status: status.default.com
- Subprocessors list: default.com/subprocessors
- Trust center: trust.default.com
Contact
Security questions or concerns: security@default.com