Routing
Real-time routing across territories and queues
Get the right work to the right person at the right time. Routing that considers territory, capacity, performance, and account context.
Get the right work to the right person at the right time. Routing that considers territory, capacity, performance, and account context.
Features
Combine territory, capacity, skills, and historical performance.
Smart round-robin that respects capacity, holidays, and out-of-office.
Route accounts and all contacts to the same owner automatically.
Reroute when reps leave, quit, or change territories — instantly.
Use cases
Route every inbound lead to the right AE in under 60 seconds.
Match tickets to the support agent best suited to resolve them.
Ensure every account has a single, clear owner across systems.
Integrations
See Agent Ai in action with a personalized demo from our team.
